Terms and Conditions 2018-05-15T22:52:35+00:00

Terms and Conditions

Julius Baer Zurich E-Prix Terms and Conditions of Ticket Purchase and Event Visitors  

Swiss E-Prix Operations AG (subsequent SEO), the rights holder and official promotor of Julius Baer Zurich E-Prix has established the following Terms and Conditions for the sale of all Tickets.

Please read these Terms and Conditions carefully. By completing the Ticket Purchase you expressly agree that you have read, understood and accepted these Terms and Conditions and agree to bring them to the attention of others, as set out below. By accepting, holding or using a Ticket, you are certifying that you have read, understood and accepted these Terms and Conditions. SEO reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on the website. If you violate these Terms and Conditions, SEO may terminate your use of the website, ban you from future use of the Website, cancel your Ticket order, take appropriate legal action against you, or implement any other remedy it deems appropriate.

In these Terms and Conditions, except where the context otherwise requires, the following terms shall have the following meanings:

1.1    ‘Event’ means the period of time for which a single Ticket applies, including all preliminaries, qualifying sessions and final competitions, as well as all other applicable ceremonies and any other activity which is ancillary to the Race for which the Ticket has been sold.

1.2    ‘Force Majeure’ means any cause beyond SEO‘s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, public health emergency, acts or regulations of national or local governments.

1.3     SEO means Swiss E-Prix Operations AG, Postfach 270, 8500 Frauenfeld, Switzerland.

1.4  ‘  FORMULA E’ means Formula E Operations Limited, 3 Shortlands, London W6 8DA.

1.5    ‘Person’ means an individual, partnership, firm, corporation, association, trust, unincorporated association or any other legal person.

1.6    ‘Photographic Identification’ means either an original valid passport, an original valid driver’s licence (with photocard and counterpart) or an original valid identity card.

1.7    ‘Purchaser’ means the Person who has ordered and paid FORMULA E, SEO or a TICKETING PROVIDER for one or more Tickets and who is registered in FORMULA E, SEO’s or a TICKETING PROVIDER’S records as the original purchaser of Tickets.

1.8    ‘Race’ means the Julius Baer Zurich E-Prix 2018.

1.9    ‘Site’ means the Ticket Store website, hosted by SEO or an authorized TICKETING PROVIDER who sells Tickets and related products for the Events under a license from FORMULA E or SEO on the Site.

1.10    ‘Terms and Conditions’ means the terms and conditions set out below, the rules and regulations of the Venue owner (full details of which are available at the Venue at the designated pick up location and/or on the Venue website) and any other rules or requirements brought to the attention of a Ticket Holder prior to purchasing the Tickets or entry to the Venue, including those available on the Site.

1.11   ‘Ticket’ means evidence of a personal revocable licence from FORMULA E or SEO for an individual to attend and to occupy space or a seat at an Event.

1.12    ‘Ticket Purchase’ means the purchase process for Tickets issued by, or on behalf of, FORMULA E, SEO or a TICKETING PROVIDER, either in person or online.

1.13    ‘Ticket Holder’ means a Person who is in actual and legitimate possession of a Ticket and, for the avoidance of doubt, includes a Purchaser and any other Person who purchases, holds or uses a Ticket.

1.14    ‘TICKETING PROVIDER’ means a ticket reseller authorised or appointed by FORMULA E or SEO from time to time to sell and distribute Tickets to the general public within the territory in which the TICKETING PROVIDER has been granted the right to sell Tickets.

1.15    ‘Venue’ means those locations (e.g. event space within an open park, city streets, enclosed structures) where the Race is to be held, which access to requires a Ticket, and any adjacent areas that are under the control of FORMULA E or SEO.

2.1    All Tickets are sold and issued subject to these Terms and Conditions.

2.2    By purchasing, holding or using a Ticket, a Ticket Holder agrees that he or she shall comply with these Terms and Conditions.

2.3    Ticket Holders have responsibility for complying with these Terms and Conditions. FORMULA E and SEO reserves the unrestricted right to terminate the licence granted by a Ticket. If a Ticket Holder is not of legal age in the relevant territory of the Event, their parents and/or guardians are responsible for their actions and conduct and compliance with these Terms and Conditions.

2.4    SEO reserves the absolute right to change these Terms and Conditions from time to time in order to ensure the staging of Events. SEO shall notify you of such changes if they materially affect your rights as a consumer.

2.5    The Site and/or the TICKETING PROVIDERS’ websites should not be used for speculative, false and fraudulent purchases.

2.6    The Site is for your personal and non-commercial use. The content and information (including, without limitation, prices, text, images), as well as the framework used to offer such content and information, belongs to FORMULA E and SEO. Consequently, the content and information of this Site should not be used for any commercial or non-personal purpose. Similarly, this Site or platform and all its content and information should not be transformed, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, used to create derivative works, transferred, or sold or re-sold (including with respect to any information, software, products, or services obtained from it).

2.7    This Site should not be used for any purpose that is unlawful or prohibited by these Terms and Conditions.

2.8    The assortment of seats and items on sale is not binding and is subject to change without prior notice. An order placed on the Site or on a TICKETING PROVIDER platform constitutes a sales agreement as per these Terms and Conditions.

2.9    The images displayed on the Site are indicative and views may vary according to occupied space or seating area.

3.1    SEO and FORMULA E will use TICKETING PROVIDERS for the sale of Tickets for the Events and for the sale of related products. When a TICKETING PROVIDER is used, these Terms and Conditions will apply to the purchase of the Tickets for the Event or to the purchase of related products as if it was FORMULA E or SEO itself selling the Tickets or related products.

3.2    FORMULA E, SEO and TICKETING PROVIDERS reserve the absolute right to limit the number of Ticket Purchases from a single Person. FORMULA E, SEO and TICKETING PROVIDERS reserve the absolute right to refuse to sell and/or cancel Tickets purchased if FORMULA E, SEO or a TICKETING PROVIDER deems the number of Tickets purchased, or attempted to be purchased, as excessive.

3.3    FORMULA E, SEO and TICKETING PROVIDERS shall not be liable for the incorrect entry of information during the Ticket Purchase process, lost, incomplete or illegible Ticket Purchase submissions, technical malfunctions of the internet, or failure of computer hardware or software that prevent completion of the Ticket Purchase.

3.4    All Tickets are sold subject to availability.

3.5    FORMULA E, SEO and TICKETING PROVIDERS may, in their sole discretion, refuse Ticket sales and cancel Ticket orders from anyone whom they believe plans to offer a Ticket for resale otherwise than in accordance with these Terms and Conditions. Ticket resales for commercial gain are prohibited under these Terms and Conditions and specifically under Clause 12.

4.1    The price of the Ticket shall be the price set by FORMULA E, SEO or a TICKETING PROVIDER. All prices are in the appointed cashing currency and are inclusive of any applicable taxes.

4.2    It will be clearly displayed if any additional local taxes, booking fees and collection or delivery fees are applicable.

4.3    FOMULA E and SEO may set – but is not obliged to do so – special Ticket prices, including but not limited to Tickets for children under the age of 16 (as at the time of the Events) and/or persons over the age of 60 (as at the time of the Events), family Tickets and/or student Tickets. Ticket Holders taking advantage of such special Ticket prices may be required, upon request by any official, steward or employee of FORMULA E, SEO or the Venue, to provide proof of his or her age or status with appropriate Photographic Identification and/or student identification. Failure to produce proof of age or status may result in a Person being refused entry, being asked to leave the Venue or being asked to pay the full price of a standard adult Ticket.

4.4    The payment card used to purchase Tickets must be registered in the name and address of the Purchaser. FORMULA E, SEO and TICKETING PROVIDERS reserve the absolute right to refuse any Ticket orders which fail to comply with this condition.

4.5    The Purchaser assumes financial responsibility for all transactions made under its name or account and must be over 18 years old in order to make the purchase and have the legal capacity to make the transaction.

4.6    Any and all bank or other charges incurred as a result of monetary transfer or currency conversion will be the sole responsibility of the Purchaser.

4.7    Ticket sales are final. No changes, cancellation or exchange of any Ticket will be permitted, except as specifically set out in these Terms and Conditions or as authorised and facilitated by FORMULA E, SEO or a TICKETING PROVIDER from time to time.

4.8    Once the Ticket Purchase has been completed, Tickets have been allocated and payment in full for such Tickets has been confirmed, the Purchaser will be provided with a confirmation of the sale of Tickets (which also might be the signed agreement for sponsorship and hospitality benefits) and a booking reference number.

5.1    Tickets will be delivered as a print@home e-ticket send to the email-address indicated by the Purchase or – in case of hospitality tickets – delivered to the Purchaser as per agreement with the Purchaser. Tickets will not be delivered to any other address. A signature may be required upon receipt. Post Office boxes (or similar) are not acceptable addresses for the delivery of Tickets. Delivery may happen during working hours, thus it is the responsibility of the Purchaser to provide a delivery address where it will be possible to sign for the Tickets during the day.

5.2    The Purchaser is responsible for providing the correct (email) address at which the Tickets can be delivered. FORMULA E, SEO and/or the TICKETING PROVIDERS cannot be held responsible for any errors made with respect to the provision of such address.

5.3    The Purchaser is responsible for changing the shipping addresses or the email-address in due time before the scheduled date of delivery.

5.4    If the destination country changes, this might incur a higher shipping amount; and the Purchaser will be bound to pay the difference.

5.5    For various reasons such as reducing costs for Purchasers and delivery-time, Tickets can be available for collection at the Venue, instead of being shipped to the Purchaser’s address. An e-voucher will be emailed to the Purchaser in due time before the Event in order to collect the Tickets at the designated pick-up location.

5.6    If Tickets are available for collection at an official FORMULA E, SEO or TICKETING PROVIDER designated pick up location, only the Purchaser may collect the Tickets and only upon presentation of a booking reference number or e-voucher, one piece of Photographic Identification and the payment card used to make the purchase (if applicable). If the payment card used to make the purchase will expire before the date of collection, the Purchaser must notify FORMULA E, SEO and the relevant TICKETING PROVIDER if applicable (depending on who the Tickets were purchased from) of the change of card details prior to collection. If the Purchaser will not be able to collect the Tickets it is their responsibility to notify FORMULA E, SEO or the relevant TICKETING PROVIDER if applicable to arrange an alternative solution. The purpose of this security measure is to avoid credit card fraud.

5.7    If an e-ticket is available, the Purchaser will receive the “order confirmation” email and the “e-ticket” email. The e-ticket is available for printing in the Purchaser account. The printed e-ticket, with secured bar code, is used to enter the Event. This document is strictly confidential and must not be reproduced, communicated or sold to anyone. If the e-ticket does not explicitly state otherwise, the e-ticket is only valid if printed. FORMULA E and SEO reserves the right not to grant access to the Venue if the e-ticket is presented on any other medium (mobile phone, tablet etc.)

5.8    If a mobile ticket is available, the Purchaser will receive the “order confirmation” email and the “mobile ticket” email. The mobile ticket can be saved to the Purchaser’s mobile device from the Purchaser account. The mobile ticket, with secured bar code, is used to enter the Event. This document is strictly confidential and must not be reproduced, communicated or sold to anyone. If the mobile ticket does not explicitly state otherwise, the mobile ticket is only valid if presented on a mobile device. FORMULA E and SEO reserves the right not to grant access to the Venue if the mobile ticket is presented in another manner (printed etc).

5.9    Once received by the Purchaser, the Purchaser is solely responsible for safeguarding all Tickets. FORMULA E, SEO and the TICKETING PROVIDER are not responsible for any loss or damage once the order is delivered at the address indicated by the Purchaser.

5.10    The Purchaser should expect to receive their purchased tickets in due time prior to the date of the commencement of the Event. If Tickets have not been received 7 days before the date of the commencement of the Event to which the Tickets relate, it is the sole responsibility of the Purchaser to contact the relevant customer service centre or the website of the TICKETING PROVIDER from whom the Ticket Purchase was made.

5.11    If delivery cannot be accepted for any reason (for example, because the addressee is unknown), FORMULA E, SEO or a TICKETING PROVIDER (depending on who the Tickets were purchased from) shall notify the Purchaser if his or her Tickets may be collected from a specified official Ticket designated pick up location.

5.12      The e-ticket must be exchanged for an official Event accreditation. The location and time shall be communicated to the Purchaser at least two (2) weeks prior to the event. All costs associated with the accreditation process shall be covered by the Purchaser. FORMULA E and SEO reserve the right to change the accreditation and access process at any time without providing any reasoning.

6.1 Tickets gewähren Ticketinhabern ein persönliches Zugangsrecht zum Veranstaltungsort und ein Recht auf einen Platz oder Sitzplatz während der Veranstaltung.

6.2 Tickets bleiben Eigentum von SEO.

6.3 Ein gültiges Ticket muss vorgewiesen werden, um zu der Veranstaltung zugelassen zu werden.

6.4 Ticketinhaber sind für alle in ihrem Besitz befindlichen Tickets verantwortlich. Das Entfernen, Ändern oder Verfälschen eines Tickets kann dazu führen, dass der Zugang zum Veranstaltungsort nach alleinigem Ermessen der SEO verweigert wird. FORMEL E, SEO und TICKET-ANBIETER übernehmen keine Haftung oder Entschädigung für verlorene, gestohlene, vergessene oder beschädigte Tickets. Es ist nicht möglich, doppelte Tickets auszugeben.

6.5 Ticketinhaber sind für die Überprüfung ihrer Tickets verantwortlich, da Fehler nach dem Kauf möglicherweise nicht mehr behoben werden können. Im Falle eines Irrtums müssen sich Ticket-Inhaber unverzüglich mit FORMEL E, SEO oder dem entsprechenden TICKET-ANBIETER (je nachdem, von wem das Ticket gekauft wurde) in Verbindung setzen.

6.6 Verlässt ein Ticketinhaber den Veranstaltungsort aus irgendeinem Grund, müssen vordefinierte Ausgänge benutzt werden. An solchen Ausgängen wird dem Ticketinhaber mitgeteilt, ob ein Wiederbetreten möglich ist und ob ein solches Wiederbetreten des Eventareals mit seinem Ticket gewährt wird oder ob ein alternatives Zugangsmittel in Verbindung mit dem Ticket erforderlich ist (Stempel, Armband usw.).

6.7 Ticketinhaber müssen ihre Tickets während der Teilnahme an der Veranstaltung jederzeit behalten und die Tickets müssen auf Anfrage von einem Offiziellen, einem Steward oder einem Mitarbeiter von SEO oder dem Veranstaltungsort oder einem Polizeibeamten zur Einsichtnahme präsentiert werden. Andernfalls kann der Ticketinhaber aufgefordert werden, den Veranstaltungsort zu verlassen.

6.8 Auf Anfrage, muss ein Ticketinhaber seine Tickets und / oder seinen Identitätsnachweis mit einem entsprechenden fotografischen Ausweis oder anderen erforderlichen Dokumenten zeigen. Andernfalls kann die Person aufgefordert werden, den Veranstaltungsort zu verlassen.

6.9 Tickets werden vorbehaltlich der auf SEO ausgestellten Lizenzen und Genehmigungen ausgeliefert. SEO behält sich das Recht vor, einen Ticketsitzplatz oder Ticketplatz an einen vergleichbaren Ort (von SEO nach eigenem Ermessen bestimmt) am Veranstaltungsort oder am Event bereitzustellen. Wenn ein Sitzplatz oder Platz, der einem Ticket zugewiesen ist, nicht zur Verfügung gestellt werden kann, kann der Käufer eine Rückerstattung gemäss der folgenden Klausel 9 beantragen. Wenn ein Ticket überhaupt nicht zur Verfügung gestellt werden kann, kann der Käufer (vorbehaltlich der nachstehenden Klausel 9.5) eine Rückerstattung gemäss der nachstehenden Klausel 9 beantragen.

7.1    Ticket Holders acknowledge that the Event may be delayed, interrupted, rescheduled or postponed. SEO will use reasonable efforts to communicate such delays, interruptions, rescheduling or postponements to Purchasers. As soon as possible after SEO becomes aware of the Event being delayed, interrupted, rescheduled or postponed, all available information will be posted on the Site. It is the responsibility of a Ticket Holder to ascertain whether an Event has been delayed, interrupted, rescheduled or postponed and any new dates and times. SEO does not guarantee that Ticket Holders will be informed of such delay, interruption, rescheduling or postponement before the date of the Event concerned.

7.2    If the scheduled start time for an Event is delayed but the Event is completed on the same calendar day, Ticket Holders holding Tickets for the delayed Event shall not be eligible for a refund. There will be no exchanges of Tickets for other Events.

7.3    If an Event commences as scheduled and is interrupted after it begins, and SEO determines that it was substantially completed, Ticket Holders holding Tickets for the interrupted Event shall not be eligible for a refund. There will be no exchanges of Tickets for another Event.

7.4    If an Event commences as scheduled, is interrupted, and SEO determines that the Event was not substantially completed, and the Event is rescheduled to take place a different day, the Ticket Holder may retain his or her original Ticket for admission to the rescheduled Event unless otherwise communicated by SEO Ticket Holders holding Tickets for the rescheduled Event shall not be eligible for a refund. There will be no exchanges of Tickets for another Event.

7.5    It remains at the sole discretion of SEO to decide whether any refunds will be issued.

8.1    If the Event is cancelled (i.e. not held at all), SEO will use reasonable efforts to communicate such cancellation to Purchasers. As soon as possible after SEO becomes aware of the Event being cancelled all available information will be posted on the Site. It is the responsibility of a Ticket Holder to ascertain whether the Event has been cancelled. SEO does not guarantee that Ticket Holders will be informed of such cancellation before the date of the Event concerned. There will be no exchanges of Tickets for another Event.

8.2    If the Event is cancelled, the Purchaser may apply for a refund or – in case of hospitality tickets – the provisions of the individual agreement with the Purchaser shall prevail. It remains at the discretion of SEO to decide whether refunds will be issued.

8.3    If the Event date is changed, SEO will use reasonable efforts to communicate such change to the Purchasers. As soon as possible after SEO becomes aware of an Event date being changed all available information will be posted on the Site. SEO will automatically transfer Tickets to the new date. It is the responsibility of a Ticket Holder and/or Purchaser to apply for a refund if they no longer want the Ticket due to the change in Event date. It remains at the discretion of SEO to decide whether refunds will be issued but in any event no refunds will be issued if an application for a refund is received after the Event date (as changed if applicable).

8.4    If the Event Venue is changed, SEO will use reasonable efforts to communicate such change to the Purchasers. As soon as possible after SEO becomes aware of the Event Venue being changed all available information will be posted on the Site. SEO will automatically transfer Tickets to the new Venue. It is the responsibility of a Ticket Holder and/or Purchaser to apply for a refund if they no longer want the Ticket due to the change in Venue. It remains at the discretion of SEO to decide whether refunds will be issued but in any event no refunds will be issued if an application for a refund is received after the Event date.

9.1    There will be no on-site (including official SEO designated Ticket pick up locations) refunds.

9.2    Any refund will be evaluated and processed by FORMULA E, SEO or the TICKETING PROVIDER, depending on where the original Tickets were purchased.

9.3    If entitled to a refund, the Purchaser must provide FORMULA E, SEO or the official TICKETING PROVIDER with all unused original Tickets for the Event accompanied by a signed application form for a refund received by FORMULA E or SEO no later than one calendar month after the day of the Event.

9.4    If entitled to a refund, Purchasers are solely responsible for recovering Tickets to an Event from Ticket Holders and mailing the signed refund application and original Tickets to FORMULA E, SEO or the relevant TICKETING PROVIDER (depending on where the original Tickets were purchased).

9.5    Any refund properly due under these Terms and Conditions will be provided via the payment method used to make the Ticket Purchase or as authorised and facilitated by FORMULA E, SEO or a TICKETING PROVIDER from time to time. FORMULA E, SEO and TICKETING PROVIDER shall endeavour to process all refunds promptly.

9.6    Refunds will only be made to the Purchaser, not the Ticket Holder. Refunds will be given up to the face value of the Tickets purchased. This is the sole and exclusive remedy. There will be no exchanges of Tickets to another Event or refund of any applicable delivery charges, credit card fees, booking fees or other charges.

10.1    Ticket Holders and Event Visitors acknowledge and accept the risks and dangers inherent in attending the Event.

10.2    The Ticket Holder and Event Visitors acknowledges motorsports is dangerous and by entering the Event voluntarily assumes all risks in attending the event and agrees to discharge Formula E, SEO and any agents from all related liability to the fullest extent permitted by the law of Switzerland.

10.3    A Ticket Holder and Event Visitor is responsible for his or her own safety and for the safety of any accompanying children. The Ticket Holder and Event Visitor must comply with the Event safety regulations and announcements when attending the Event.

10.4    Personal arrangements including travel, accommodation or hospitality relating to attendance at the Event which have been arranged by a Ticket Holder or Event Visitor are at a Ticket Holder’s and Event Visitor´s own risk.

10.5    None of FORMULA E, SEO, any TICKETING PROVIDER, any Venue owner, or any other Person involved in the organisation of the Event accept any responsibility for any loss, theft or damage of a Ticket Holder’s or Event Visitor´s personal property. A Ticket Holder and Event Visitor will release FORMULA E, SEO, TICKETING PROVIDERS and Venue owners from any liability for any loss or damage to personal property they may suffer in relation to his or her attendance at the Venue.

10.6    None of FORMULA E, SEO, any TICKETING PROVIDER and any Venue owner or any other Person involved in the organisation of the Event shall be liable for any failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

10.7    Except as required by law, none of FORMULA E, SEO, any TICKETING PROVIDER and or any other Person involved in the organisation of the Event shall have any further liability to a Ticket Holder or Event Visitor beyond the face value of the Ticket purchased (plus the relevant Ticket delivery fee if the Tickets have not yet been dispatched). None of FORMULA E, SEO, any TICKETING PROVIDER or any Venue owner shall be responsible to the Purchaser or Ticket Holder or Event Visitor for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill or profit and/or travel or accommodation expenses.

11.1 SEO is the data controller for the purposes of processing data. SEO does not receive or store your personal financial information such as your credit/debit/charge card number or expiry date. SEO passes you to a TICKETING PROVIDER who may use a payment services provider to capture this data and process your transaction via a secure server.

11.2 Whilst SEO strives to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore SEO cannot ensure or warrant the security of any information you send to us. You include any information via the Site at your own risk.

11.3 The personal data that Ticket Holders provide to SEO and TICKETING PROVIDERS will, subject to applicable law, be used, processed, stored, and transferred by SEO in accordance with SEO´s general terms and conditions https://www.zuricheprix.ch/tcs/?lang=en. If you require a translated version of SEO´s general terms and conditions please contact SEO with your request. SEO will aim to respond to such requests within ten (10) working days

11.4 By entering the venue of the Event, the Purchaser waives any of his or her personal image rights and agrees to SEOs use of any such images for editorial and commercial purposes.

12.1    Tickets shall not be purchased or obtained from or through any Person other than directly from FORMULA E, SEO or a TICKETING PROVIDER. Tickets purchased or obtained from or through Persons other than directly from FORMULA E, SEO or a TICKETING PROVIDER and otherwise in accordance with these Terms and Conditions shall be VOID and may be SEIZED or CANCELLED WITHOUT REFUND OR ENTRY TO THE EVENT.

12.2    Save as set out at clauses 12.3 and 12.4 below, Tickets are STRICTLY NONTRANSFERABLE and MUST NOT BE SOLD nor advertised for sale whether on the internet, in newspapers or elsewhere.

12.3    If more than one Ticket is issued to a Purchaser, those Tickets may only be used by the Purchaser and a family member, friend or colleague who is known to the Purchaser personally and who is intended to accompany the Purchaser to an Event. The transfer of a Ticket in this manner shall not contravene clauses 12.1 and 12.2 PROVIDED THAT:

12.3.1    Such a transfer takes place without payment or benefit in excess of the face value of the Ticket;

12.3.2    Such a transfer is subject to these Terms and Conditions; and

12.3.3    A Purchaser will provide the name and address (and any other identification details, as required by SEO) of those who are intended to accompany them if asked at any time by any official, steward or employee of FORMULA E, SEO or the Venue owner or any police officer.

12.4    Tickets may not be transferred to any Person who pays or agrees to pay for some other goods and services, such as a hospitality package or accommodation, unless authorised by FORMULA E or SEO. A Ticket may not be offered as part of a package of goods or services, which, for the avoidance of doubt, may include a hospitality package, unless authorised by FORMULA E or SEO. Tickets sold or advertised for sale (whether on their own, together or as part of a package of goods and services, including hospitality packages) contrary to this clause 12.4 shall be void and may be SEIZED or CANCELLED WITHOUT REFUND OR ENTRY TO AN EVENT.

12.5    Tickets may not be used for advertising, promotion, auctions, fundraising or marketing purposes (including in competitions, contests and sweepstakes). Tickets used for advertising, promotion, auctions, fundraising or marketing purposes without the authorisation of FORMULA E or SEO (including in competitions, contests and sweepstakes) shall be void and may be SEIZED or CANCELLED WITHOUT REFUND OR ENTRY TO THE EVENT.

13.1    Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be nullified. The Ticketholder has no right for reimbursement as per clause 9.

13.2    Any Person seeking to use a Ticket obtained in breach of these Terms and Conditions in order to gain entry to or remain at an Event may be considered to be a trespasser and may be liable to be removed from the Venue and liable to legal action.

14.1    By entering the Venue, you consent to be bound by the following conditions of venue entry. Permission to enter or remain within the Venue (notwithstanding the possession of any ticket or accreditation) is at the absolute discretion of FORMULA E or SEO.

14.2    Safety and Security:

At the point of entry and whilst inside the Venue, you are required to:

14.2.1    Comply, at all times, with directions from appointed security or from FORMULA E or SEO staff, including compliance with any security searches;

14.2.2    Be responsible for all personal items (FORMULA E or SEO will not be responsible for any damage to, loss or theft of a patron’s personal property) as specified in clause 10.4;

14.2.3    Any person who rejects or refuses to comply with a security search, rules and security notices published by FORMULA E or SEO, or who constitutes a source of danger, nuisance or annoyance to any other person, will be refused entry or be required immediately to leave the Venue without refund to the Ticket Holder or Purchaser;

14.2.4    Remain responsible for any minors under your charge.

14.3    By entering the Venue, you acknowledge that you do so at your own risk and assume all risk and liability for personal injury and death including that of any minors under your charge.  FORMULA E or SEO shall bear no liability, to the fullest extent permitted by law, for any personal injuries, health problems or death sustained at or after the Event, including directly or indirectly resulting from any existing medical condition.

14.4    Forbidden Behaviour:

FORMULA E or SEO reserve the right to refuse entry or to remove any person from the Venue.  This includes, but is not limited to the following circumstances:

14.4.1    No ticket or accreditation, or damaged, defaced, forged or copied ticket or accreditation;

14.4.2    Any activity / behaviour related to marketing or advertising (including, for the avoidance of doubt, individual or group ambush marketing), sale of goods by unauthorised individual, unauthorised ticket sales;

14.4.3    Behaviour that creates a dangerous situation, puts at risk an individual’s personal security, is against public order, interferes in any way with the orderly execution of the Event or disrupts the enjoyment of the Event;

14.4.4    The presence of the person would be detrimental to, or compromise, safety and enjoyment of others within the Venue –  including behaviour deemed disorderly and / or intoxicated behaviour;

14.4.5    Entry to the Venue or specific accredited / non-public area if unauthorised or obtained illegally;

14.4.6    A person is found smoking within the Venue, unless within a dedicated smoking area;

14.4.7    Failure to provide valid and correct age identification when requested in relation to alcohol sales;

All to be decided at the absolute discretion of FORMULA E or SEO.

14.5    Prohibited Items:

Any person who is found to be in possession of any of the items below will have the items seized, shall be removed from the Venue and may be subject to arrest and/or prosecution by the relevant authorities, where applicable:

14.5.1    Weapons, replica weapons or item resembling weapons – including, but not limited to, knives, firearms, blunt offensive objects / batons and those with sharp ends.  Ammunition, replica ammunition or any item resembling ammunition;

14.5.2    Glass bottles or other blunt instruments;

14.5.3    Explosives, chemicals or incendiary devices;

14.5.4    Fireworks, flares, firecrackers;

14.5.5    Non-alcoholic beverages in a plastic bottle of more than 500ml.  Non-alcoholic beverages under 500ml are limited to one plastic bottle per person; persons might be requested to taste this at time of entry;

14.5.6    Alcoholic beverages not purchased inside the Venue;

14.5.7    Food might be prohibited at certain Venues.  Persons should refer to the dedicated Event website for further details. A rational amount of baby food is permitted; persons might be asked to taste this at time of entry;

14.5.8    Non-consumable liquids in containers of greater than 100ml in size;

14.5.9    Animals (save for trained assistance or guide dogs);

14.5.10    Illegal substances, including illicit drugs and needles (save as required for valid medical reasons);

14.5.11    Poles, flagpoles, sticks, large photography equipment (e.g. tripods), bats;

14.5.12    Drones or unmanned aerial devices;

14.5.13    Motorcycles, bicycles, roller-skates;

14.5.14    Electronic transmitting equipment or lasers pointers;

14.5.15    Large objects such as suitcases / bags or items too large to be electronically screened;

14.5.16    Any other item or material that FORMULA E or SEO deems dangerous, is used for ambush marketing, a safety risk or that may cause injury, damage, distress or disruption to the Event, other patrons and/or personnel.

14.6    Restricted Items:

The following items may be brought into the Venue but are not permitted to be used / brought into certain areas / raised up / displayed for the safety and comfort of others:

14.6.1    Umbrellas and large flags / banners;

14.6.2    Skateboards, scooters or other types of skates;

14.6.3    Strollers are not permitted within Grandstands or dedicated seating structures / viewing platforms.  Strollers are subject to security search as per all other items.

14.7    Photographs, Images and Recording:

14.7.1    Persons consent to being photographed, filmed or taped, FORMULA E or SEO and/or by third parties appointed and/or authorised by FORMULA E or SEO.

14.7.2    Non-commercial photography is permitted at the Venue provided that the photographs are for personal use.

14.7.3    The use of any recording, data or image taken within the Venue without FORMULA E´s or SEO´s consent for commercial gain, public advertisement, display or any other purpose, except for private non-commercial purpose, is prohibited.

14.7.4    Any person who makes, reproduces or uses any recording, data or image for use prohibited under clause 14.7.3 shall assign in writing all copyright and intellectual property rights to FORMULA E, SEO or its assignees.

14.7.5    Equipment including, but not limited to, CCTV, film cameras and sound recording are present at all Formula E Venues. By entering the Venue and/or attending the Event, persons consent to being filmed and recorded and for FORMULA E, SEO and any assignees to use the persons’ image, likeness and any sound recording for any media or other purposes including public transmission, advertising or promotional purposes, without payment or claim to copyright or intellectual property rights. Persons consent to footage being shared with police and authorities where necessary.

15.1    SEO reserves the right to update these Terms and Conditions at any time.

15.2    These Terms and Conditions shall not affect a Person’s statutory rights as a consumer.

15.3    Any information requests relating to Tickets should be addressed to the relevant customer service centre detailed on the website of the TICKETING PROVIDER from whom the Ticket Purchase was made.

15.4    If FORMULA E, SEO or a TICKETING PROVIDER delays or fails to enforce any of these Terms and Conditions it shall not mean that FORMULA E or SEO has waived its right to do so at any subsequent time.

15.5    If any of these Terms and Conditions cannot be enforced for any reason this shall not prevent the remaining provisions from continuing to apply.

15.6    Any Person (other than the Venue operator, the Venue owner or TICKETING PROVIDER) who is not a party to these Terms and Conditions shall have no rights under the legal and stauatory provisions of the law of Switzerland.

15.7    These Terms and Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Terms and Conditions which is not already set out in these Terms and Conditions.

15.8    These Terms and Conditions have been drafted in English. Translations of these Terms and Conditions may be made available by SEO and TICKETING PROVIDERS. In the event of any discrepancy between the English and translated version of these Terms and Conditions, the English translation shall prevail.

15.9    The Terms and Conditions are governed by Swiss Law and any disputes arising out of any transaction with FORMULA E or SEO are subject to the exclusive jurisdiction of the responsible courts of the Chamber of Commerce in Zurich.